The “Messenger Chronicles: Effective Communication Strategies for Difficult Conversations” presents a new framework for communication in difficult situations. This framework shifts focus away from managing “difficult” people towards an understanding of the process of difficult conversations and accepting responsibility for one’s own performance. Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.

The “Messenger Chronicles” is organized into a number of modules that simulate realistic conversations. Many of the conversations are split into three sections: Read, Think, and Analyze. Learners will read a conversation and then will be asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.

**Note:  Please print/upload MCC certificate along with any other certificates included with the course.