Course Outline

This course contains the following tracks, customized for operations and client-facing staff. Click on “Content” to navigate to the various lessons.

Operational Transformation

• Adopting a Patient Pre-Registration Process
• Back to Basics: Improving Access
• Electronic Health Record “In-Basket” Restructuring to Improve Efficiency
• Implementing a Point-of-Care Registry
• Implementing a Daily Team Huddle

Data-Driven Quality Improvements

• Preparing Your Practice for Changes in Health Care Delivery
• It’s Time to Redesign Medical Data
• The Role of the Quality Improvement Process in Service Delivery
• Data-Driven Practice and Planning
• Achieving Positive ROI Using Targeted Care Coordination

Social Determinants of Health

• Social Determinants of Health 101
• Housing and Crisis Supports to Reduce Emergency Room Presentations
• Remediating Housing Triggers to Illness
• Housing Impact on Medicaid Costs
• Forming a Patient and Family Advisory Council
• Managed Care Basics for Family Support Providers