After completing the course, the learner will be able to:

• Give examples of discriminating and non-discriminating practices in providing public health services.
• Recognize effective methods/strategies/techniques for unbiased communication.
• Explain how effective cross-cultural communication influences public health service and program acceptance.
• Identify specific factors that influence an individual’s or group’s acceptance of public health information and services.
• Describe job-specific benefits of effective cross-cultural communication.
• Define culture.
• Explain the importance of a diverse public health workforce.
• Develop increased awareness of diversity.
• Understand how and why stereotypes/generalizations are created.
• Identify the cultural groups served by the unit/organization the participant represents.

**Note:  Please print/upload MCC certificate along with any other certificates included with the course.